PRIVACY AND PERSONAL DATA PROTECTION POLICY

Through this website, personal data is collected and processed, necessary to process orders and purchases from the online store, the attention of requests, suggestions or doubts about our products or services, the analysis of traffic, visits and web browsing , the management of registered users and comments through blogs and, where appropriate, the sending of commercial communications by email and social networks. Said data, along with the IP address corresponding to your connection and / or equipment, will be incorporated into our files, and will be processed in accordance with Spanish regulations on the protection of personal data and Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE is repealed (General data protection regulation). The above data will be managed by HANAN PACHA LTD., As Responsible for the Treatment. You can contact us at the previous address as well as by the other indicated ways. The data will be kept with due confidentiality, applying appropriate and sufficient technical and organizational measures to guarantee the rights of those affected and a level of security appropriate to the risk. Likewise, we inform you that your data will not be disclosed to other entities or third parties except those published as a result of comments on our blogs or in the legally permitted cases. When we expressly indicate it in the corresponding forms, the data marked with an asterisk (*) will be mandatory, without which we will not be able to process the corresponding requests / services.

REASON OF DATA USE

We use your data in different ways, whether based on the information you request (resolution of doubts, queries or claims, information about our products or services, subscription to newsletters or newsletters), your status as a user (analysis of visits, traffic and navigation through the web, profile management in case of registration / registration, management of comments in blogs and social networks) and / or customer (order and purchase processing, billing and accounting, Customer Service, and sending electronic commercial communications). Browsing our web pages, contracting our products, registering or registering in any of the sections of this website, including bulletins or newsletters, participation through blogs or sending data through our contact forms or to any of the addresses indicated or by phone, it will mean that you give us your authorization to the treatments described, as well as, where appropriate, for the sending of commercial communications related to products, services or activities of our own or of third parties.

No express authorization is required to send commercial communications related to identical or similar products or services to those previously contracted, without prejudice to the right to oppose said treatment at any time. In all other cases, the user must expressly accept or request the sending of commercial communications.

The legal basis for the processing of your data is the attention and management of the requests of the users and clients in accordance with the above, the fulfillment of the contractual relationship with our clients, our legitimate interest for marketing purposes, and the consent given to the above effects.

WEB REGISTRATION

Users of this website may register as users and create and manage their profile and subscriptions, access and participate in certain spaces on this website and facilitate the process of purchasing our products.

Registration as a user implies authorization for the treatment of the data entered for the above purposes, which may be revoked in the exercise of your rights as indicated below.

PARTICIPATION IN BLOGS

Participation in our blogs implies the collection and processing of data for the management, administration and dissemination of your comments.

The user, by sending their comments in said spaces, authorizes the treatment of the data provided, as well as the publication of the name provided, the image associated with their user profile, website and content entered, on the reference page.

The above data may be managed and, where appropriate, deleted, exercising the corresponding rights.

SUBSCRIPTION TO NEWSLETTERS & EMAIL UPDATES

Subscribing to our newsletter implies that we will periodically send you news and exclusive promotions about our activity and products to the indicated email address.

You can refuse such communications and request to cancel the service at any time simply by responding to the sender with the subject “BAJA”, as well as request the deletion and other rights in accordance with what is indicated below.

COOKIES Y NAVIGATION DATA

This website uses cookies to manage the sessions of registered users, personalize the language of the website, analyze the views and activity of anonymous or registered users, share content through social networks, provide a Customer Service service through chat, and for security reasons. Any action other than blocking them implies consent for their installation and use, without prejudice to the data protection rights that assist you.

Specifically, the cookies used are:

• Cookies for registered users (display_class, display): manages user registration and registration and keeps the session open.
• Social cookies (_atuvc, _atuvs, xtc, uid, uvc, btz, vc, loc): to spread or share certain content through social networks. The cookie in this case redirects the user to log into the previous spaces and enter the content in their space or account in order to be shared.
• Security cookies (_cfduid): eliminates security restrictions on access to the web at the IP level, in cases where the user is trustworthy.
• Customer service cookie through chat (_zlcid, _zprivacy): saves the user identifier of this service throughout different chat sessions through different devices.
• Google Analytics (_utma, _utmb, _utmc, _utmz): records access data, navigation and visits to our website through the Google Inc. service.

All the previous cookies can be blocked, with the exception of security cookies, although in case of doing so you may find restrictions to some functionalities of the web (access through registration, disseminate content through social networks, or access the service customer service via chat).

The treatment of the data corresponding to third-party cookies, that is, all the above except session cookies, corresponds to those responsible for the corresponding services. HANAN PACHA only has access to anonymized data, so it cannot associate such data by itself with a specific person.

Certain browsing data referring to the IP address of each user is stored daily in the log files of our servers. Specifically, the IP address itself, the browser used, the screen definition, language, operating system and the referring page (including any criteria that have been entered in a search tool), which allow analyzing trends, managing links and content. on the site and collect statistical information about the audience. The user remains anonymous during the process and no effort is made to associate the IP address with the user’s personal data.

In accordance with what is required in the conditions of Google Analytics, we inform you that said web analytics service is provided by Google, Inc. (hereinafter Google), a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California ), CA 94043, United States. Google Analytics uses its own cookies, indicated in the previous points, to help the website analyze the use made by users of the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and filed by Google on servers in the United States. Google will use this data, referring pages and searches, location data, and other browsing habits, to collect information on the use of the website, compiling reports on the activity and providing other services related to the website and the use of the Internet. The use of said information is the sole responsibility of Google, which establishes in its conditions that it may transmit it to third parties when required by law, or when said third parties process the information on Google’s behalf.

STORAGE PERIOD AND RIGHTS OF THE AFFECTED

The above data will be kept as long as the user has not canceled their registration / registration on the web or their subscription to bulletins or newsletters, until the corresponding procedures and uses have been completed or, in the rest of cases, for a maximum period of three months, although the data provided in the comments to our blogs will be kept indefinitely. Customer data related to purchases will be kept until full compliance with the contract and subsequently until the prescription of any actions or responsibilities derived from the above.

In any case, you can at any time request access to your personal data, its rectification or deletion, as well as exercise the rights of limitation of its treatment, opposition and data portability in accordance with the corresponding regulations, and by writing to the addresses indicated in this document or in the Legal Notice.

Likewise, we inform you of the possibility of filing a claim with the Spanish Data Protection Agency in case you consider that the processing of your data is not adequate.